{"@context":"https://schema.org","@type":"JobPosting","title":"Receptionist","description":"

\n About the Role\n

\n We are seeking a dedicated and articulate Customer Service Representative to join our Dubai Account team in Abbasia, Cairo. In this role, you will serve as the frontline voice of the brand, delivering exceptional service to customers through inbound and outbound support channels.\n

\n This position is ideal for professionals who thrive in a structured, service-oriented environment and are committed to resolving customer inquiries with accuracy, empathy, and efficiency.\n

\n \n Key Responsibilities\n

Serve as the primary point of contact for customers via voice and chat channels
Diagnose and resolve technical and non-technical customer inquiries
Escalate and follow up on complex cases to ensure complete resolution
Document all customer interactions accurately within internal systems
Collaborate cross-functionally to improve service quality and customer satisfaction

\n \n Qualifications\n

Bachelor's degree in any discipline
English proficiency at B1+ level or above
Exceptional verbal and written communication skills
Strong analytical and problem-solving capabilities
Ability to perform effectively within a structured, target-driven environment
Flexibility to work rotational shifts
Graduates are encouraged to apply

\n \n Compensation & Benefits\n

Net salary: 13,000 EGP
Social & Medical Insurance
Fully funded paid training program
Rotational shifts
2 rotational days off per week
Clear career progression and promotion pathways
Professional, supportive, and performance-driven work environment
Prime office location: Abbasia, Cairo

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