{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Success Specialist, Entry Level","description":"

Jobright is a personal AI job search agent that simplifies and accelerates the job search process. The Customer Success Specialist helps customers adopt the product through onboarding, workflow guidance, progress follow-up, usage monitoring, customer education, and feedback coordination.

Why Join Us

• Build real, production AI agents used by real users

• High ownership and impact

• Work at the intersection of AI, agents, and product

• Shape how people experience AI-driven job search

Responsibilities

• Coordinate onboarding steps, explain product workflows, and help customers identify practical next actions

• Follow up with customers on agreed goals, capture progress, and identify obstacles to product adoption

• Maintain accurate customer notes, onboarding checklists, and follow-up actions in a CRM or shared tracker

• Monitor available usage and feedback signals, flag customers who need help, and coordinate support with colleagues

• Share recurring customer questions and product feedback with the relevant teams

• Prepare clear customer education materials and maintain onboarding guidance as workflows change

Qualification

Required

• Entry-level candidates are welcome; experience may come from customer-facing work, volunteering, internships, or team projects

• Clear, empathetic written and verbal communication in English

• Ability to explain a digital workflow patiently and confirm that the customer understands the next step

• Strong organisation, reliable follow-up, and attention to detail when recording customer information

• Comfort learning software tools and collaborating with colleagues in a remote environment

Preferred

• Exposure to a CRM, help centre, onboarding programme, or customer education project

• Basic spreadsheet skills and interest in using customer feedback to improve adoption

• Experience helping others learn a software product or complete a new process

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