{"@context":"https://schema.org","@type":"JobPosting","title":"Front office manager","description":"

Restaurante La Salseta is hiring through Hosco in London.

Front Office Manager - Hotel CaliforniaHotel California, a prestigious five-star hotel located in the heart of London, is seeking an exceptional Front Office Manager to lead our front-of-house operations. This role sits at the very heart of our guest experience, embodying our commitment to unparalleled luxury and sophisticated service.Role Overview:As Front Office Manager at Hotel California, you will orchestrate the seamless functioning of our reception, concierge, and guest relations departments. You will be the guardian of our legendary first impressions, ensuring every guest interaction reflects our rich heritage of elegance and meticulous attention to detail.Lead, inspire, and develop a team of front office professionals, fostering a culture of excellence and exceptional hospitalityOversee the complete guest journey from reservation to departure, ensuring all touchpoints exceed expectationsMaintain impeccable standards of service delivery in line with our prestigious reputationManage departmental budgets, revenue optimization strategies, and operational efficienciesHandle VIP arrangements and special requests with discretion and sophisticationResolve guest concerns promptly and gracefully, turning challenges into opportunities to demonstrate our commitment to serviceCollaborate with other department heads to create cohesive, memorable guest experiencesImplement and monitor standard operating procedures to maintain consistency and qualityAnalyze performance metrics and guest feedback to continuously refine and elevate service standardsThe ideal candidate will possess an innate understanding of luxury hospitality, exceptional leadership abilities, and the presence to represent our storied establishment with dignity and warmth. You will embody our tradition of excellence while bringing fresh insights to enhance our legendary service.

1. Luxury hospitality management. 2. Team leadership and development. 3. Revenue management. 4. Conflict resolution. 5. VIP guest relations. 6. Operational excellence. 7. Budget management. 8. Communication and interpersonal skills. Join our dynamic team and be part of an exciting hospitality environment.

Please see the full vacancy for the benefits offered by Restaurante La Salseta.

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