{"@context":"https://schema.org","@type":"JobPosting","title":"Administrator","description":"

Job Overview\n\n

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

Looking to start your career in the NHS? We are recruiting for full-time and part time

across a variety of entry-level positions within our Trust.

Our hospitals rely on a dedicated team of administrators, and these roles are key to keeping our services running smoothly. You will play an important part in supporting both patients and clinical teams, helping to ensure a positive and seamless patient experience.

Wherever you join us, our values of

Patients First, Working Together and Always Improving

will guide everything you do. While we are a large university hospital, we pride ourselves on our commitment to continuous improvement and the genuine compassion we show to every patient.

We offer a wide range of career pathways within administration, making this an excellent opportunity to build your experience within the NHS. You will benefit from comprehensive training and development, giving you the support and skills needed to grow and progress in your career.

Secondment opportunities will also be considered for internal applicants who are looking to broaden their experience across different roles or areas of the hospital

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities\n\n

If successful you would be placed in an administrative position suited to your skills. This could be based at

University Hospital Southampton, Princess Anne Hospital or Royal South Hants

. These roles include but are not limited to:

Outpatient Administrator Centre

- The Outpatient Administrator Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services and excellent customer service to patients.

Receptionist

- You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner.

Ward Administrator

– You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives

Booking Administrator

- the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.

Emergency Care Administrator

– within the Emergency Care Unit here at University Hospital Southampton. The department is in operation 24/7 - 365 days and the role entails working days, evenings, weekends, nights and bank holidays all allocated on a pro rata basis.

What You’ll Do\n\n

To provide an excellent customer service to patients, relatives/carers and to external agenciesEnsure a consistent and effective administrative service is maintained at all timesBuild relationships with stakeholders externally and internally \n\n

To provide an excellent customer service to patients, relatives/carers and to external agencies

Ensure a consistent and effective administrative service is maintained at all times

Build relationships with stakeholders externally and internally \n\n

You Will\n\n

WHAT WE’RE LOOKING FOR\n\n

Have experience of working in a customer services environmentHave a friendly and approachable mannerBe polite, sympathetic and diplomatic and have a can-do attitudeProvide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondenceProvide comprehensive administration services and have high standards of accuracy and attention to detailHigh standards of accuracy with attention to detailAbility to communicate over the telephone and in personCompetent IT skills, including a working knowledge of Microsoft Office packagesThe ability to work independently but also be a good team player\n\n

Have experience of working in a customer services environment

Have a friendly and approachable manner

Be polite, sympathetic and diplomatic and have a can-do attitude

Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence

Provide comprehensive administration services and have high standards of accuracy and attention to detail

High standards of accuracy with attention to detail

Ability to communicate over the telephone and in person

Competent IT skills, including a working knowledge of Microsoft Office packages

The ability to work independently but also be a good team player\n\n

The hospital offers a 24 hour service, however for these roles you could be scheduled onto shifts between the hours of 7am and 10pm Monday to Sunday so will require good flexibility around your working hours.\n\n

If you are looking for part time employment, please note we would need you to work a minimum of 15 hours per week.\n\n

There are roles across the Trust, including in care groups such as Women and Newborn, Neurosciences and more. Please indicate in your application if there is an area that you would be particularly interested in.

To learn more about our organisation, please click on the links to our social media platforms:

Facebook:

https://www.facebook.com/share/r/1AkjBnieFo/\n\n

Instagram:

https://www.instagram.com/reel/DWHUZzVCEhE/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==\n\n

LinkedIn:

https://www.linkedin.com/feed/update/urn:li:activity:7440698777214054400\n\n

Person specification

Qualifications, Knowledge & Experience\n\n

Essential criteria

Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standardNVQ 2 diploma or equivalent experienceExperience of working in a customer led environmentCompetent in the use of Microsoft Office packagesEvidence of computer literacy\n\n

Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard

NVQ 2 diploma or equivalent experience

Experience of working in a customer led environment

Competent in the use of Microsoft Office packages

Evidence of computer literacy\n\n

Desirable criteria

Courses/further study attended to demonstrate evidence of personal developmentProficient in the use of hospital computerised patient systemsCall handling experienceExperience of working shifts\n\n

Courses/further study attended to demonstrate evidence of personal development

Proficient in the use of hospital computerised patient systems

Call handling experience

Experience of working shifts\n\n

Trust Values

Essential criteria

Patients FirstWorking TogetherWorking Together

Patients First

Working Together

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